HGP Carpark

    HGP Carpark

  • WEB PORTAL SERVICE

    www.hgparking.co.nz is our ecommerce portal to allow all our clients using the carpark facility at the Hope Gibbons Parking to be able to register their interest in starting a carpark account with us. By doing so, they will have the ability to update their contact details, car registration number, execute payment to carpark entry and ability to view their car transaction history. After each payment made, the transaction details is displayed and the receipt emailed to your registered email address.

    Please note that our portal requires javascript and cookie enabled.

  • HOURS OF OPERATION: 5.15am - 12.00am(midnight)

    Licence plate recognition (LPR) technology operates in this safe and secure multi-level car parking facility. The site has 34 cameras in its 24/7 closed circuit television monitoring operation. Wheelchair access on all levels.

    Security Help is available 24/7. Phone 0508 447 275.

    HGP Carpark Terms & Conditions

  • RATES (All prices are in NZD)

  • ENTRY & EXIT

    HGP Carpark LPR entry and exit is fully automatic and hands-free and takes only a few seconds. For smooth operation, please slow down and stop at least a meter BEFORE the barrier arm or not follow too closely to previous vehicle (at least half a car length) to allow the LPR system to process each car properly.

    In rare occasions where the exit gate is unable to match your car plate to payment, you may be ask to enter the "passcode" that appears on your payment receipt.

    In emergency, please call 0508 447 275 for assistance.

  • PAYMENT

    Make payment before exiting the carpark with your vehicle. This can be done either at the payment kiosk or online through your smartphone or computer.

    For the personal security of our customer we operate only cashless machines. If you only have cash, please call 0508 447 275 for help. An attendant will assist you.

    All electronic transactions are managed by DPS Payment Express.
    • Payment Kiosk: Kiosks are located in Entrance lobby at Taranaki Street Carpark Building. With *one* finger touch screen to start; key in your licence plate number. Kiosk screen will display your parking costs. Pay by EFTPOS or credit/debit card (pin number cards only, kiosk cannot accept 'signature required' cards). Payment receipt is optional and can be requested by providing your email address or online register to online parking system.
    • Online (credit/debit cards only): Login to payment.hgparking.co.nz with your registered car plate number and password. If you don't have an existing account, You can register online or use PaybyPlate option. Pay just before you exit or early before returning to the car park. Please factor in the time taken to travel back to the carpark. An electronic receipt will be sent to your registered email.
    Please take note or keep your receipt in case the "passcode" is required by the gate kiosk.

    Once a payment has been made, it cannot be cancelled.

  • REFUND

    If you think you have been overcharged for your parking, please contact HGP's administration office during office hours and quote your license plate number. All payment transactions are recorded in the system. If an error is found, we will meet our obligations under the Consumer Guarantees Act to fully refund your payment.

  • COMPANY INFORMATION

    Hope Gibbons Parking Ltd
    Level 4,
    7 Dixon Street,
    Wellington 6141
    New Zealand
    Phone:+64 4 384 9757
    Email: accounts@hgparking.co.nz
    Website: www.hgparking.co.nz
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